WILDHORSE RESORT & CASINO UPDATES

WE ARE NOW OPEN!


PLEASE REVIEW IMPORTANT INFORMATION BELOW

POSTED MAY 28, 2020

 

To our Valued Guest,

We are NOW OPEN! We have been working hard to welcome you back!  
Please note a few changes around our property. Please take a moment to review our list below.
Our Priority OneTop 10 List, is to help ensure the health and safety of our staff, guests and local communities.

PRIORITY ONE – TOP 10 LIST

DOWNLOAD PriorityONE List

  1. Please stay home if you’re sick.
  2. Guests are required to wear a mask on casino floor, hotel and cineplex lobbies, public areas and while moving around. Don’t have a mask? Ask a staff member or visit Club Wild.
  3. Reduced seating on the gaming floor, restaurants, and other retail locations may result in wait times. We appreciate your patience while we maintain physical distancing protocols.
  4. Use the distancing markers when at ATMs, Kiosks, Cage or other common areas and Point of Sale locations.
  5. We have installed plexi-glass shields at locations where guests and staff have close contact.
  6. Hand sanitizer stations are located throughout the property.
  7. Cursory safety screenings will take place at property entrances. Entrances are limited to main Hotel door, Casino porte-cochère and Cineplex rear entrance.
  8. Casino floor will close from 3am to 7am Monday – Thursday for sanitization and deep cleaning.
  9. Slot machines and cash transaction areas will be cleaned and sanitized multiple times every hour.
  10. Staff have been trained to follow the Priority One program:
    • Sanitizing door handles, elevator buttons, tables, chairs, handrails, ATMs, and all high traffic touchpoints multiple times a day.
    • Hourly cleaning and disinfecting of all public restrooms.
    • Staff will clean and sanitize their areas multiple times a day.
  • Certificates & e-STATION vouches may be extended.
  • No Club Wild Member tier level will be downgraded in 2020. You can go up, but your tier level will not go down.
  • We have created more ways for you to win, and safely. This means promotions have been designed to reduce the need for crowds or gatherings.
  • We will ask you to wear a mask while moving around the Casino, playing table games, Bingo or in a high traffic area.
  • Hotel or other incentive offers will not decrease due to our closure. They will remain the same through August. These incentives could go up, based on your visits and play, but they will not decrease.
  • Wildhorse Hotel will be waving cancelation fees to give added flexibility to guest travel plans.
  • Family members or small groups of acquaintances can use carts and golf together.
  • Cocktail Servers will remain available and serve beverages upon request, but self-service beverage centers may be unavailable.
  • Suspended services: Valet parking is temporarily unavailable. Poker room is closed until further notice.

Guest Arrival – A Wildhorse Team Member will greet each visitor to the resort. Visitors will be screened and asked to use hand sanitizer and to wear a mask.   Guests will enter the resort through doors that are either propped open, are automated or manually operated by an employee. Employees will not be allowed to open the doors of cars or taxis.

Guests requesting bell service will be assisted and the bell cart will be sanitized after each guest.  Please note that our Valet services will be suspended until further notice.  Also,  no more than four guests will be permitted per elevator.

Please rest assured that our games have not changed, only their locations have been modified.  Cocktail Servers will remain available and serve beverage upon request.

Slots – Slot machines will be reduced from 1200 to 1100, to create more space and small pods.   You will also see plexi-glass dividers between our more popular machines, every other machine turned off and/or chairs will be removed.  Guests are encouraged to wear their mask while moving around on the casino floor.

Guests are asked to turn the Call Light on the slot machine they are playing when leaving so custodial staff will be notified to sanitize that machine before other guests play it. Guests may also turn the Call Light on to have a machine sanitized before they play it.

Beverage Service will be available on the gaming floor – 11am-2am | This includes alcohol service

Food Service will be available on the gaming floor – 11am-2am | A special menu has been created

Table Games  –  There will be a three chairs/guests maximum per table game. Three players maximum on each side of dice tables, and Wildhorse dealers will discourage unrelated guests from congregating behind player.  Guests will be required to wear masks, no smoking will be allowed, and each player will be encouraged to use hand sanitizer prior to start of play. 

Poker will remain temporarily closed.

Keno   – Two stations will be open for business, and seats, carrels and booths are reconfigured or removed to allow for appropriate physical distancing.

Bingo  –  Bingo will remain temporarily closed. When we open, we’re planning on two stations open for buy in and equipment rental. Bingo seats and tables reconfigured to allow for appropriate physical distancing.  Guests will be required to wear masks.

Valet service is temporarily not available.

  1. To help prevent the spread of COVID-19, these rules are implemented for Table Games.
  2. No more than 3 people at a table at anytime.
  3. Players are required to wear a mask at all times while on the tables NO EXCEPTIONS.
  4. No smoking allowed at the table and only in designated areas.
  5. Players will be asked to sanitize hands when first occupying a spot at the tables.
  6. Gloves are optional and be giving out upon request.
  7. If a table is full the Pit Supervisor will use a waiting list to determine who plays first when a seat becomes available.
  8. It is a player’s responsibility to ensure their name is on the waiting list.
  9. A player will receive 2 page calls for their seat. After a second call and a 10 minute period has passed, if a player has not shown up the next player on the list will assume the seat.
  10. If a player leaves the table and is gone longer than 15 minutes they run the risk of losing their seat if a there is a waiting list. This is at the discretion of Management.
  11. Only patrons playing Table Games will be allowed in the designated playing area.
  12. Management decisions are final and are made in the interest of safety for our patrons, employees, and community.

Your Club Wild Member tier level will not be downgraded in 2020.  You can go up, but your tier level will not go down.

Hotel – Hotel room availability will be impacted as we move to staggering guest rooms and removing rooms from availability for thorough sterilization and cleaning.   The hotel will have one empty guest room between each 2 occupied guest rooms.  There will be an early check-in period starting at noon to help reduce demand during peak check-in periods.

Wildhorse will be discontinuing print magazine and newspaper services throughout the property, until further notice.  Guest packages will be placed in sealed single-use plastic bags. The delivery person will call the room and then wait six feet away to ensure the package is retrieved.  The Business Center, Fitness Center, and Pool will be open soon. The Dry Sauna will remain temporarily closed.

Checking in: Wildhorse will waive cancelation fees to give added flexibility to travel plans.

Checking out: We are encouraging guests to request emailed receipts at the conclusion of their stay. Paper receipts will be printed and placed under the door of scheduled departure rooms by 8am on the day of departure. Check out can be completed via in room TV or dropping your hotel key in the hotel lobby key drop box.

Room Service Open Sun – Sat | 7am-10pm

Room Service food trolley will be set in the hallway and guests will be notified when food is ready outside their room (plate covers remain) – guests will retrieve their own trolley. Guests notify Hotel Staff when finished with their meal and place their trolley in the hallway outside of their room.

Valet service is temporarily not available.

 WRC Golf Course & Golf Course at Birch Creek  – A welcome packet of tees, scorecards and pencils will be pre-set in the cart for players’ use during play.   Also, new designated “Cart Return Area”, has been introduced for cart sanitization between use.  The courses greens now have the  new “E-Z-Lift” cups which allow golfers to play out putts, and then with their putter retrieve ball from cup by lifting up on a lever, without ever touching the liner.   

Also worth noting, the Pro-shop will have a limit of 8 guests at one time. We can allow only one player per cart, unless playing with immediate family member or close acquaintance. Tee time spacing has been increased to 10-minute intervals to avoid gathering on the first tee and to help spread players out on the course.

Restaurants & Bars  –   All restaurants and bars are open. Changes include using single use and/or disposable menus,  the removal of lounge seating in waiting areas where groups tend to congregate, tables and booths  arranged with appropriate physical distancing between each family or party. Social distancing protocols apply.

Restaurant and  bar stool count will provide appropriate physical distancing.

In Room Dining (Room Service) –  Food will be set on tables in hallway and notify guest when the table is outside of the guest’s room (plate covers remain) – guests will retrieve their own table. Guests notify Hotel Staff when finished with their meal and place their trolley in the hallway outside of their room.

Services & Hours

Clubhouse Bar & Grill –  OPEN  Sun-Sat  8am-7pm | On premises dining & take out

Birch Creek Grill/Café – OPEN  Tues-Sun  8am-7pm | On premises dining & take out

Wild Roast – OPEN Sun-Sat 7am-10pm | Takeout only

Hot Rock – OPEN Sun-Sat 7am-10pm | Takeout only

Traditions – OPEN Sun-Sat for breakfast 7am-10:30am | On premises dining

Plateau – OPEN Sun-Sat 5pm-close | On premises dining & take out

Sports Bar – OPEN Sun-Sat 11am-10pm | On premises dining & take out – Minors allowed until 8pm on cabaret side

Sports Bar To-Go-Orders | Order Daily at the Traditions hostess stand 4pm-10pm

*Room Service  – Open Sun-Sat 7am-10pm | In-room dining

Room Service food trolley will be set in the hallway and guests will be notified when food is ready outside their room room (plate covers remain) – guests will retrieve their own trolley. Guests notify Hotel Staff when finished with their meal and place their trolley in the hallway outside of their room.

*Walk-up Beverage Service – OPEN DAILY 7am-2am at the beverage station located on the new casino floor (near the satellite cage). A staff member will assist guests.

*Beverage Service on the floor – OPEN DAILY 11am to 2am | This includes alcohol service

*Food Service on the floor – OPEN DAILY 11am-2am | A special menu has been created

*Lobby Bar – Open Mon-Fri 4pm-10pm | Saturday and Sunday 11am-10pm

All food and beverage outlets are closed daily at 10pm. The exception is that beverages (including alcohol) and food service will be available on the gaming floor daily 11am-2am.

Cineplex is NOW OPEN 12pm-10pm offering matinee pricing at $7.50.

Studios are not releasing new movies. Classics and re-runs will be played.

Adequate time will be scheduled between showings to clean and sanitize each theater.

Ushers will assist in theater seating and manage capacity to ensure appropriate distancing between groups of guests based on CDC guidelines. Show schedule may be limited.

POSTED MAY 26, 2020

Here are some of the things we’ve been working on to protect the health and safety of our employees and guests! 

 

 

POSTED MAY 23, 2020

Golfers, great news! The Wildhorse Golf Course is now OPEN for public play.  You can call today to book your tee time. For details on the course safety guidelines, please CLICK HERE.  Play it safe with a little space.  Book your tee time today!  Plus, the Clubhouse Grill is now OPEN for dine-in and takeout.

POSTED MARCH 24, 2020

Wildhorse Golf Course and the Golf Course at Birch Creek will be closing Wednesday, March 25 at noon. This is in addition to the closure of the Casino, Hotel, and Cineplex.  We are committed to providing a healthy and safe environment for our guests, our staff and the local community.

CLOSURE AS  FOLLOWS: 

  • Casino Operations: slot floor, table games, Keno, Bingo, Club Wild
  • Hotel
  • Cineplex
  • Golf Course
  • Golf Course at Birch Creek
  • Hamley Western Store
  • Hamley Cafe, Steakhouse & Saloon

 

OPEN FOR BUSINESS:

  • The Grill at the Golf Course at Birch Creek-Takeout Only
  • Clubhouse Bar & Grill at Wildhorse Golf Course-Takeout Only
  • Wildhorse RV Park
  • Arrowhead Travel Plaza
  • Mission Market 

POSTED MARCH 20, 2020

Wildhorse Resort & Casino is continuing its efforts to help decrease the potential spread of the COVID-19 virus by closing the Tower Hotel at noon, Sunday, March 22, 2020.  Reservations and current guest stays are good through Saturday night, March 21. The RV park will remain open.

Wildhorse enterprises such as the RV park, Arrowhead Travel Plaza, Mission Market will remain open as will the Golf Course at Birch Creek and the Wildhorse Golf Courses for both golf and take out dining. Hamley Steakhouse and Saloon, located in downtown Pendleton also remain open for take out dining. 

Wildhorse Resort & Casino places the safety and health of its guests, employees, and community as a number one priority.  Wildhorse is owned and operated by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), a sovereign nation, and the Tribe’s Incident Command Center is navigating the rapidly changing impact of COVID-19 as well as the local, state and federal guidelines.

POSTED MARCH 18, 2020

With our commitment to providing a healthy and safe environment for our guests, our staff, and our local community, the COVID-19 pandemic requires major collective action to contain the spread of the virus. As a Tribal Government and one of the largest employers in Eastern Oregon, we have made the decision to close the Wildhorse Casino. The Casino will be temporarily closing effective noon, Wednesday, March 18 through Wednesday, April 8, 2020. This may be revisited based on new information.

CLOSURE IS AS FOLLOWS:

  • Casino Operations close at noon, Wednesday, March 18, 2020 in effect through April 8, 2020. This includes closure of the casino slot floor, 16 table games, Keno, Bingo, Club Wild, Cage, Vault and Soft Count areas.
  • Hotel tower will remain open with 100 rooms available, limited to every other room on each floor. Courtyard will be closed. RV Park will remain open.
  • Cineplex to remain open through Sunday, March 22, at which time it will be re-evaluated.
  • All restaurants open for takeout orders with the exception of Plateau, the Sports Bar, and Traditions which will be closed.
  • Hamley’s Cafe and Steakhouse & Saloon remain open for takeout orders. Western Store and Saddle Shop will remain open.
  • Wildhorse and the Golf Course at Birch Creek remain open – restaurants will provide takeout orders.
  • Construction on the Family Entertainment Center will continue until such time as supplies/materials may not be available.
  • Arrowhead Travel Plaza and Mission Market will remain open as they are considered essential and provide service to the local community.

We understand the impact this closure has on team members and their families. Wildhorse will continue to pay the wages and medical benefits for its casino and resort employees affected by the closure through the end of the month.

Let us all continue to unite and meet this challenge with strength, commitment, and resiliency. We will keep you posted on additional updates as we navigate through this together.

Sincerely,

Gary E. George, CEO

 

POSTED MARCH 16, 2020 

  • Wildhorse Resort & Casino is continuing to place the safety and health of its guests and employees as its number one priority. Wildhorse is owned and operated by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), a sovereign nation, and the Tribe’s Incident Command Center is navigating the rapidly changing impact of COVID-19 as well as the local, state and federal guidelines.

    The CTUIR will be making further announcements on the next steps that will be taken in the effort to contain the spread of the virus.

    Wildhorse Resort & Casino is open and is aggressively continuing a heightened level of activity to ensure a clean and sanitary environment.  We anticipate ongoing changes and will post them here for our valued guests.

POSTED MARCH 12, 2020 

  • CANCELLED – Spring Poker Tournament scheduled for April 2-12. 

  • POSTPONED – Starship Concert scheduled for Saturday, March 21. New date is pending. Tickets will be honored on the new date. If you prefer a refund now, please email events@wildhorseresort.com. Those who purchased in person with cash must contact the Gift Shop.

 

  • CANCELLED – $25,000 BINGO Special Session scheduled for Saturday, March 28. Full refunds issued automatically to those who purchased tickets using a credit/debit card. Refunds can take up to seven business days to process. Tickets purchased in person with cash must contact the Gift Shop to make arrangements for a refund.  If you have further questions, please email events@wildhorseresort.com. 

POSTED MARCH 4, 2020 

  • After a 48-hour voluntary closure, Wildhorse Resort & Casino reopened for business at noon today following an inspection and letter of certification from environmental health officials and regulatory inspectors.

 

  • Wildhorse has taken the utmost care by methodically cleaning and sanitizing all public and administrative areas utilizing an advanced Clorox 360® Sanitization System (as used by the Healthcare industry).

 

  • Wildhorse sanitized surfaces in each area of the resort’s facilities including the casino, hotel, Cineplex, Children’s Entertainment Center and arcade, restaurants, and administrative offices. 

 

  • While there was no requirement or directive given by government or health officials to close, the Confederated Tribe of the Umatilla Indian reservation’s Board of Trustees (BOT), main priority was to safeguard the public and employees.

 

  • Even though this global pandemic has hit home, Wildhorse is proud of our local Tribal government and employees for prioritizing the importance of the health and safety of our guests.

 

  • Wildhorse has been re-certified for occupancy by local, State and Tribal health officials and we welcome you back, and we would like to thank everyone for all of the positive comments in response to our decision to immediately address potential health concerns.

 

  • Daily activities at the resort will return to normal and special events will ramp up in the next few days. Details about upcoming events can be found at wildhorseresort.com.

    (For information on Covid-19:  Oregon Health Authority hotline, dial 211. WA residents can call 800-525-0127 and press #.)

POSTED MARCH 3, 2020 

  • Wildhorse confirms that a swing shift employee who tested presumptive positive for Covid-19 worked in a restricted area of the casino. The employee was not a front-line or food service staffer, did not have contact with the public, and had no reason to interact with public.

 

  • According to the Center for Disease Control (CDC) guidelines, Wildhorse employees fall into the “low-risk” transmission exposure category. For information about Covid-19, go to https://www.cdc.gov/coronavirus/2019-ncov/index.html or call your health care provider.

 

  • In light of the national focus and well prior to notification, Wildhorse custodial services was already proactively swabbing all public touch points with increased regularity.

 

  • Within three hours of notification all employees and guests had been vacated from the hotel, restaurants and gaming facilities and deep cleaning and sanitizing teams moved in to all locations.

 

  • Wildhorse expects to re-open the Casino, Cineplex, CEC, restaurants, Hotel and conference center Wednesday, 12:00 PM, after Local and Tribal Health officials inspect the facilities and issue a Certification Letter.

 

POSTED MARCH 2, 2020

  • The Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Board of Trustees took immediate and decisive action in response to notification of a presumptive positive case of Covid-19. This included closure of Tribal Enterprises, Nixyaawii Community School and Wildhorse Resort & Casino.  

 

  • In an abundance of caution for both employees and guests, Wildhorse Resort & Casino closed their doors on March 2, 2020 at noon to complete a thorough and deep cleaning.

 

  • The closure includes the casino, convention center, hotel, Cineplex, Children’s Entertainment Center, and restaurants. 

 

  • All activities are cancelled including casino promotions and events until further notice.